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FAQ
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Frequently Asked Questions
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Do you accept payments over the phone?
We do not accept payments by telephone, all payments must be made online. Our system is a secure online payment system. We use Paypoint. If you are having trouble using the website, please contact a member of the team sales@clara-olivia.com and we will be happy to help.
I have not received my order - what should I do?
We send all orders by first class recorded delivery within the UK and Internationally Signed for Delivery outside of the UK. We have very few items that go astray in the postal service but on a few occasions Royal Mail have been known to take items back to the sorting office without leaving a card to say they have tried to deliver the goods. Please check with your local sorting office if the order has exceeded the 2-3 working days delivery time (UK) and 14 day (International). If the order still doesn’t arrive please contact us and we will investigate immediately. sales@clara-olivia.com
Can my order be sent by Special Delivery?
We will happily upgrade your order to Special Delivery at a cost of £6.50 providing the items are in-stock.
In order to receive delivery the next working day, you need to contact us at sales@clara-olivia.com before 2pm. Please note that the Royal Mail Special Delivery is a NEXT WORKING DAY service so if your order falls on a Friday the next working day will be Monday.
Why dont you have a customer service telephone number
We provide all of our customer service online as this helps us to keep track of customer contact. It also helps us to keep our products competitively priced. Our online customer service is provided from 7.30am - 11pm Monday - Sunday and we also reply to customer enquiries promptly. Clara-Olivia is a reputable company which has been trading online since June 2006. We also have a testimonial page which is located on our home page. All testimonials are genuine and from real customers!
Are all of the products on the Clara Olivia site instock?
Yes, the vast majority of the products on our site are instock. The seasonal items such as swimwear are 99% of the time instock. This is the reason for our fast delivery times
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